Refund policy

Lyons Tea Exchange Return and Exchange Policy

Your complete satisfaction is our top priority at The Lyons Tea Exchange. If there are any issues with your items, then please review the below options for a return resolution. Please note that if there is a product you wish to return, our team must be contacted within 30 days of the order delivery date for a return request to be considered. For assistance, please reach out to us at support@lyonsteaexchange.com.

Return shipping charges are the responsibility of the customer unless the return is due to a mistake on our part.
If your product arrives damaged or you receive the wrong items, please contact us at support@lyonsteaexchange.com. Photo documentation will be required when submitting your request.

As Lyons Tea Exchange teas are a consumable, change-of-mind exchanges are handled on a case-by-case basis. We will not issue refunds for change-of-mind at this time.

Contact Us:
For further assistance or inquiries regarding your order or our return/exchange policy, please reach out to support@lyonsteaexchange.com. We are dedicated to ensuring your experience with The Lyons Tea Exchange is seamless and enjoyable.

We appreciate your business and are committed to providing exceptional tea experiences that allow you to Escape the Ordinary.

Warm regards,
The Lyons Tea Exchange Team